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FAQ

If you don’t like reading FAQs, have another question, or want to order by phone, call us at
347 529 5122 (9 a.m. to 7 p.m. EST). You can also email us.

ABOUT US
 1. How is KM different?
2. How do you choose your products?
3. Why are your products so expensive?
4. What do you do for the environment?
5. Where do I sign up for the newsletter?

ORDERING
 1. How much is shipping? (U.S. & International)
2. How do I return a product?
3. What is your privacy policy?
4. Where is my order shipping from?
5. Where do you charge sales tax?


ABOUT KAUFMANN MERCANTILE

1. How is KM different?
We believe that humans are fundamentally story-tellers and tool-makers. So that's what we do: sell quality tools and tell the stories of those who made them. We think it's good to know where a product came from. We work with companies and people who have a passion for what they make because we believe this translates into better products that are manufactured more responsibly.

2. How do you choose your products?
Our top priority is long lasting quality. We want to offer the best example of everything. To us this means a well-designed materials that age well and products that can be repaired, instead of ending up in landfills. Many of our brands aren't widely distributed. And this is largely because they focus on making quality goods and not mass-marketing. In our product descriptions, you'll find out more about these brands and why we think each product is best for the job.

3. Why are your products so expensive?
If you think about it, they're really not. We've only unfortunately gotten used to buying on the cheap. It's like eating candy. Good in the immediate and definitely bad in the long view. Things like pans and cowboy hats used to cost a lot of money back in the good old days. People saved to buy something, and then it lasted forever. It was cherished, turned into heirlooms, and imbued with memory. And those things probably still work. Granny's skillet, Pappy's hat. It was a trade-off—money for quality—but one that was good for everyone. We think our grandchildren deserve to find more than brittle plastic at their flea markets.

All the same, we always check to make sure our prices are as low or lower than any other company that stocks the same item. And remember, there's free shipping for orders over $75. You can also return anything within 90 days. We even have free return shipping within the U.S. If you take the time to contact us, we'll honor it by matching any competitor's price. 

4. What do you do for the environment?
Our products are chosen because they last a long time, which keeps them from ending up in landfills. We don’t like plastic and try to minimize its use. There's little of it in our products, and we ship everything using paper filling and with paper tape—no plastic or styrofoam. 

5. Where can I sign up to your newsletter?

Every new subscriber gets a $7 gift card to our store.


ORDERING AT KAUFMANN MERCANTILE

1. How much is shipping? (U.S. & International)

USA
Free shipping for orders $75 or more within the U.S with UPS Ground, USPS Priority or FedEx Ground. (3-5 business days)

$8 UPS/USPS Priority or FedEx Ground for orders $25 - $75. If your order is less than $25, shipping is a flat $5 with USPS First Class. Expedited Shipping is $29 (2 business days) for any number of items.

Orders ship from our warehouse in Durham, NC. Orders before 1 p.m. EST usually ship the same day.

INTERNATIONAL
We ship (almost) everywhere in the world. Shipping to Canada costs $20 by USPS Priority Mail, or $35 by USPS Express Mail.

All other international shipping is $35 by USPS Priority Mail, or $45 by USPS Express Mail. Shipping times vary depending on where you are, but usually take 5–14 days.

2. How do I return a product?
You can return all items in unused condition within 90 days. We offer a full refund or a store credit. If a product arrived damaged, we will send out a replacement right away.

For all returns and exchanges either call us at 347 529 5122 (9 a.m. to 7 p.m. EST) or email us at support@kaufmann-mercantile.com. We’ll send you a label for free return shipping via USPS from within the United States. 

3. What is your privacy policy?
We handle your personal information responsibly, and during transmission your order information is encrypted using industry-standard Secure Sockets Layer (SSL) technology. We never share, sell or in any way distribute your personal information.

4. Where do the items ship from?
 Our warehouse in North Carolina, United States.

5. Where do you charge sales tax?
In our home state, New York, and North Carolina.
Free Shipping on Orders $75+*

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