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Returns & Exchanges

To return or exchange a product, please email us at support@kaufmann-mercantile.com, or call us at 347-529-5122 between 9am and 7pm EST, Monday-Friday.

We accept returns on all unused items within 90 days of purchase. For customers in the U.S., return shipping is free. We'll send a return shipping label to you via email, which you can print and attach to your package. 

Returned items will be reimbursed the full purchase price upon arrival in our warehouse. Returned items can also be exchanged for store credit.

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  • USA
  • Free shipping in the USA for orders $75+ (UPS or USPS).
  • $8 UPS Ground/USPS Priority for orders $25 - $75.
  • $5 USPS First Class for orders under $25.
  • UPS 2nd Day $29.
  • RETURNS
  • 90 days on all unused items.
  • Free return shipping in the US.
  • TAXES
  • NY & NC.
  • INTERNATIONAL SHIPPING
  • Kaufmann Mercantile has partnered with BorderFree to offer shipping around the world. During checkout BorderFree will estimate charges for shipping, customs, and duties as applicable depending on the destination for your order.
  • Click here to read our terms and conditions.

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International Shipping

Kaufmann Mercantile now ships worldwide

Kaufmann Mercantile offers international shopping in your preferred currency –
even if it doesn't match the currency of your shipping destination. Your order total
is guaranteed at the exchange rate when your order is placed.

Borderfree is our global e-commerce partner. While Borderfree handles
your international order and transaction, Kaufmann Mercantile
directly handles all your customer service needs.

or ship to the U.S.